1. Order Cancellation

1.1 Before Dispatch

• Orders can be cancelled within 24 hours of placement at no additional cost.
• Cancellations are not allowed after 72 hours, even if the order has not yet been dispatched.
• Custom-made Order items cannot be cancelled once production has started.

1.2 After Dispatch

• Once an order is dispatched, it cannot be cancelled.
• Refusal to accept delivery will be treated as a return (see section 2 below).

2. Returns & Refund Eligibility

2.1 Return Window

• Returns are accepted within 3 days of delivery for the following reasons:
  • Product received is damaged or defective.
  • Incorrect item delivered.
  • Manufacturing defect.

2.2 Non-Returnable Items

• Custom-made or personalized furniture.
• Used, assembled, or damaged items by the customer.
• Minor variations in color, texture, or natural grain patterns in wood and other materials.

3. Refund Process

• Refunds are processed within 7–10 business days after the returned item is received and inspected.
• Refunds will be issued to the original mode of payment.
• For COD orders, refunds will be processed via bank transfer.
• Shipping charges are non-refundable unless the return is due to our error.

4. Damaged or Defective Products

• Please email clear images or videos of the issue within 24 hours of delivery to info.craftdart@gmail.com.
• Based on assessment, we will offer a suitable solution – replacement, repair, or partial refund.

5. Contact Us

If you have any questions regarding cancellations, returns, or refunds, feel free to reach out to us:

• Email: info.craftdart@gmail.com
• Phone: [+91 9024397723]
• Address: Craftdart,01, C/O OMPRAKASH, WARD NO.04, SARDARSHAHAR ,Churu, RAJASTHAN